homestudyhelp365: HOTEL MANAGEMENT - Complaints are business opportunities or threat Describe

Wednesday, 20 July 2016

HOTEL MANAGEMENT

1. Give job description of the following.

a) Reservation Manager

b) Night Manager

c) Guest Relation Officer

d) Lobby Manager

e) Airport Representative

2. Define and explain the term ‘Hotel’. Explain various services a hotel offers to

its guest.

3. Explain the ‘star system’ of classification in details. Also give other ways of

classification of hotels

4. Explain Function and Importance of Front office.

5. Complaints are business opportunities or threat. Describe.

6. Difference between Ordinary Cheque and Travellers Cheque.

7. Define Budget. Explain different kinds of budget

8. What are occupancy ratios? Give the importance of front office statistic for business

Wednesday, 20 July 2016