Wednesday 28 December 2016

Business Communication & Etiquette - The most important thing in communication is to hear what is not being said – Peter Drucker. What does this statement highlight Explain with examples.




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Business Communication & Etiquette




1. When you are called upon to deliver a public speech, what should you bear in mind to garner an applause? Share the technique that one should follow to ensure that your speech is well received. (10 Marks)


2. The most important thing in communication is to hear what is not being said – Peter Drucker. What does this statement highlight? Explain with examples. (10 Marks)


3. You are the manager of a dynamic team at ABC Corporation. It is appraisal time and you have to discuss ratings with your team members. Raj has always been dedicated to the team goals and has time and again proven that he is ready for the next level. Samira who is a steady performer on the other hand is senior to Raj and next in line for promotion due to her seniority and experience in the organization. It is a close call and all eyes are on you.


a. Whom will you choose for promotion during the current appraisal cycle and why?
(5 Marks)



b. How will you communicate your decision to the person who has been passed over for promotion? (5 Marks)






Answer Sheet, Project Reports, Thesis Reports contact
ARAVIND – 09901366442 – 09902787224



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Business Communication & Etiquette - How will you communicate your decision to the person who has been passed over for promotion




Answer Sheet, Project Reports, Thesis Reports contact
www.mbacasestudyanswers.com
ARAVIND – 09901366442 – 09902787224




Business Communication & Etiquette




1. When you are called upon to deliver a public speech, what should you bear in mind to garner an applause? Share the technique that one should follow to ensure that your speech is well received. (10 Marks)


2. The most important thing in communication is to hear what is not being said – Peter Drucker. What does this statement highlight? Explain with examples. (10 Marks)


3. You are the manager of a dynamic team at ABC Corporation. It is appraisal time and you have to discuss ratings with your team members. Raj has always been dedicated to the team goals and has time and again proven that he is ready for the next level. Samira who is a steady performer on the other hand is senior to Raj and next in line for promotion due to her seniority and experience in the organization. It is a close call and all eyes are on you.


a. Whom will you choose for promotion during the current appraisal cycle and why?
(5 Marks)



b. How will you communicate your decision to the person who has been passed over for promotion? (5 Marks)






Answer Sheet, Project Reports, Thesis Reports contact
ARAVIND – 09901366442 – 09902787224


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Tuesday 27 December 2016

Organizational Behavior



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ARAVIND – 09901366442 – 09902787224



Organizational Behavior




1. Shritika is an entrepreneur, she has her own HR consultancy firm. In her work Shritika gets to meet a lot of client which she really enjoys. Whenever she is stressed because of her work, she goes out with her friends or family and then resumes work with new enthusiasm and energy. She is one such boss that whenever the employees face any problem they do not hesitate to share with her. At times when the client is annoyed and loses his cool Shritika still maintains her composure and tries to solve his concerns. Based on all the above narration discuss Shritika’s personality on the basis of Big Five. (10 Marks)


2. Tony recently joined as an Assistant Manager Purchase in a real estate firm. He observes that his manager who is his immediate boss talks very politely and patiently with the vendors, clients and other department colleagues. Tony also noticed that his manager also gets his work done on time. Now when the Boss is out for his yearly vacation, Tony is dealing with everyone in the same way. To his surprise he is able to pull off the job well and hence he is very much interested to apply this behaviour/approach in his personal life as well. Which theory of learning would apply here? Discuss. (10 Marks)


3. Rohan is sales head for a pharmaceutical company. He has a team of 12 individuals under him. Rohan feels very sad to state that it isn’t a team but a group of individuals working under him as they do not show any team spirit. Akhil who is Rohan’s best friend also happens to be the HR manager. When Rohan shared his concerns with Akhil he asked Rohan to


a. Analyze the problems he (Rohan) is facing in teamwork (5 Marks)



b. Also, what all methods Akhil can suggest Rohan for creating effective team in his department? Discuss (5 Marks)






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Management Theory and Practices



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Management Theory and Practices




1. Markets evolve on a continuous basis and the challenge is not just to stay relevant but lead the change rather than be a victim of change. Companies like Blackberry, Apple & Kodak have had their opportunities and threat with change. Discuss any of these 2 companies and their ways of handling change and comment upon them. Your comments must include your understanding of where they failed succeeded with reference to the change management process and factors that resist Change. Give examples (10 Marks)


2. You have recently joined ANB Company as their Operations Head. You are required to deliver the KRAs from the very first quarter. The pressure is high but so it the opportunity. Peak and consistent performance can be delivered by motivated employees. You have recently completed your Management studies, and have learnt about Motivational theories. Using the Traditional models (any 2), explain how will you motivate your team to perform to their best. (10 Marks)


3. Leadership styles differ from leader to leader, however it is observed that there is no one leadership style that they limit themselves to.
Discuss the leadership styles with examples (5 Marks)


Why, in your opinion leaders change their style, give examples (5 marks)





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Information System for Managers



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Information System for Managers




1. Businesses are trying to get closer to the customer by using information and communication technology (ICT) so that they can create long-term relationships and gain more knowledge from and about the customers. The airline industry is no exception to this. It has reached a crossroad. While on one hand fuel and labor costs continue to be key issues, the phenomenal growth in passenger traffic has created new opportunities for growth. With the help of an example from the airlines industry such as Emirates, explain how airlines use customer relationship management (CRM) for improving their customer service? (10 Marks)


2. Discuss the role of information systems in managing the supply chain of an organization with the help of an example from the retail industry. (10 Marks)


3. A) The e-commerce giants in India offer exclusive sales during the festive season and have people visiting their websites in huge numbers such that they run out of stocks for a few coveted products in just a few minutes. Keeping in mind the traffic volume that visits these websites, each e-tailer wants to ensure the performance of the system is not compromised on at any cost, the transactions are safe and secure and customers are attracted to the new design layout for the festive design. As a developer of such a system, what tests will you perform during SDLC, to ensure the smooth functioning of these websites? (5 Marks)


3. B) Maggster Co., a publishing house is making a transition to using an enterprise-wide system, an ERP software, to streamline the operations. You have been appointed as a consultant to Maggster, how will you try to ensure smooth implementation of such an ERP software? (5 Marks)




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Corporate Social Responsibility



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Corporate Social Responsibility




Case:

M/s Shine & Shine is one of the largest manufacturers of shoes in India. They don’t use leather as raw material as it leads to killing of innocent animals and trading of their skins. The company has always been involved into fair trade practices and observance of ethical and legal rules. The company is listed on Stock exchange and the stocks have given good returns to all the shareholders. The customers prefer their brand as it deals with environment friendly raw material and economical price. You have been appointed as a CSR head in the organization.


1.      You have been asked to prepare the types of stakeholders of the organization as per the theory proposed by Mitchell, Agle and Wood. Explain each of the stakeholders of M/s Shine and Shine in detail. (10 Marks)


2. M/s Shine and Shine wants to conduct 5 CSR activities in the year 2016-17 and you have been asked for the suggestion. Explain five activities and its benefit to the stakeholder. (10 Marks)


3. A) Assume all the activities that you suggested were successfully implemented in the year 2016-17. Now you have been asked to prepare a detailed report of the conducted CSR activities with assumptions on Cost and Benefit for each activity. (5 Marks)


3. B) How will you promote your CSR activities with Internal and External Stakeholders? (5 Marks)





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Business Economics



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Business Economics




1. Calculate the following: (10 Marks)


Quantity
Total Fixed
Cost
Total Variable
Cost
Total
Cost
Average
Cost
Marginal
Cost
10 10 15 ? ? ?
11 10 18 ? ? ?
12 10 21 ? ? ?
13 10 24 ? ? ?


2. Determine the market equilibrium price for the following demand and supply equation:
D = 9p + 6
S = 10p – 5
Determine the equilibrium quantity if price is the same as above
D = 3p – 3q
S = 8q – 3p  (10 Marks)


3. Calculate the following:


a) Assume that a business firm sells a product at the price of 500. The firm has decided to reduce the price of the product to 350. Consequently, the demand for the product is raised from 30,000 units to 35,000 units. In this case calculate the price elasticity of demand. (5 Marks)


b) Suppose the monthly income of an individual increases from 6,000 to 11,000. Now, his demand for clothes increases from 30 units to 60 units. Calculate the income elasticity of demand. (5 Marks)






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ARAVIND – 09901366442 – 09902787224


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Business Communication & Etiquette



Answer Sheet, Project Reports, Thesis Reports contact
www.mbacasestudyanswers.com
ARAVIND – 09901366442 – 09902787224



Business Communication & Etiquette




1. When you are called upon to deliver a public speech, what should you bear in mind to garner an applause? Share the technique that one should follow to ensure that your speech is well received. (10 Marks)


2. The most important thing in communication is to hear what is not being said – Peter Drucker. What does this statement highlight? Explain with examples. (10 Marks)


3. You are the manager of a dynamic team at ABC Corporation. It is appraisal time and you have to discuss ratings with your team members. Raj has always been dedicated to the team goals and has time and again proven that he is ready for the next level. Samira who is a steady performer on the other hand is senior to Raj and next in line for promotion due to her seniority and experience in the organization. It is a close call and all eyes are on you.


a. Whom will you choose for promotion during the current appraisal cycle and why?
(5 Marks)


b. How will you communicate your decision to the person who has been passed over for promotion? (5 Marks)





Answer Sheet, Project Reports, Thesis Reports contact
ARAVIND – 09901366442 – 09902787224



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