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Call Centre Management
1. Write a short note about reducing turnover by realistic job previews.
2. Discuss the role of stress in call center.
3. Describe about conceptualizing perceived listening behavior.
4. Discuss about centre link- the organization.
5. What additional contribution might a call center make?
6. Discuss about Capital One Financial Corporation.
7. Discuss critical success factors in bench marking.
8. Discuss company background of Accor reservation services.
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