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Call Centre Management
1. What are
the importances’s of call centers?
2. What are the basic
informational needs of customers?
3. Explain about database
engines & knowledge ware of customer access centers.
4. How to collect data in call
centers?
5. Which skills are required of
call center workers?
6. Discuss management strategy
in call center.
7. What has been done as extra
incentives to keep employees happy?
8. What is the problem of
Thomson consumer electronics?
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